Travel Information
How to Submit a Claim
 
CANCELATIONS
Step 1: Inform JCBS that you are canceling your travel program
  • Call our office to let us know: 800-929-5327 ext 1-590
  • Put your cancellation in writing via ONE of the following methods: 
  • via email
  • via mail: Attn JCBS PO Box 6067 Lakeland FL 33807
Step 2: Contact Trip Mate to complete paperwork


ALL OTHER CLAIMS
Step 1: Inform JCBS that you will be filing a claim
  • Put your concern in writing via ONE of the following methods:
  • via email
  • via fax: 863-647-4433
  • via mail: Attn JCBS PO Box 6067 Lakeland FL 33807
Step 2: Contact Trip Mate to complete paperwork
  • Call Trip Mate at 800-888-7292 (Plan Number 429E)
  • All Claimants must contact Trip Mate
  • Visit the Trip Mate web site for further details