1. What airline will be used?
We have used many airlines, depending on your destination.
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2. May I choose the airline I travel on?
Due to the volume of passengers traveling on various itineraries from many departure cities, you cannot select the airline for your travel.
3. When will I receive my flight information?
Flight information will be available approximately approximately 2-3 weeks prior to departure. As you can imagine, coodinating flights for so many people can be a challenge. Please bear with us as we work to prepare your group's travel arrangements.
4. May I purchase my own domestic tickets to the departure city?
If you are purchasing your own domestic ticket and are paying the published New York price, your International flight will be scheduled from New York. Please be advised that the rest of your group may be routed differently and/or on a different schedule. We strongly recommend that passengers DO NOT purchase discounted tickets because of unforeseen schedule changes that may result in high cancellation fees. All flight times are subject to change without advance notice. Airlines have been known to change flight times by five or more hours, or cancel flights completely.
5. May I purchase my own international tickets?
Yes. But remember, airport / hotel / pier / airport transfers are not provided to passengers who have provided their own transportation. If you are a "ground only" passenger, you will meet the group at the first hotel or ship (depending on your itinerary) and leave the group at the last hotel or pier (depending on your itinerary). If you purchase your own air transportation, you will be responsible for making your own ground transfer arrangements to/from the international airports.
NOTE: Due to increased security at the airports, we recommend arriving at least two to three hours prior to departure for domestic flights. Arrive at the departure airport at least three hours prior to departure for international flights (whenever possible).
6. Who is responsible for any airline schedule changes and/or expenses?
All flight times are subject to change by the airlines without advance notice. JCBS is not responsible for changes and/or delays in airline schedules, nor the expenses associated with such changes.
7. What if I miss my flight, or it is canceled on the day of departure?
It is the airline's responsibility is to get you to your final destination as quickly as possible. However, you must call JCBS's office with your new flight information so we can inform our overseas office of your new arrival time. Failure to call JCBS with this information means there will be no one overseas to greet you when you arrive! Be sure to contact our office when you have your new flight information so we can arrange to meet you at the overseas airport. NOTE: When calling the JCBS office (863-648-0383) after 5:00PM Eastern time, listen carefully for the emergency instructions given in the recording. Our emergency line is answered 24 hours a day, 7 days a week.
8. May I request special seating and/or meals on the flights?
Yes, requests should be submitted in writing no later than 90 days prior to departure. We cannot, however, guarantee your request will be honored by the airline.
9. Will my group travel together on the same airline?
Every effort will be made to keep groups together if they are traveling from the same departure city; however, depending upon the size of the group and the availability of seats on the same flights, some groups may be on several different domestic and/or international flights. You will be on the same tour bus during the entire program.
NOTE: If part of the group is participating in a pre-tour or an extension, they may not be on the same international flights as passengers doing the basic program only.
NOTE: If you depart from a different airport than your group, you may fly on a differnt international flight.
10. Will a company representative be available at the airports?
Our personnel will meet groups upon arrival at your final destination and will help with return departures to the US. In most cases, there will not be a representative at US airports.
11. Will all flights go through New York/JFK?
No. Groups may depart from several of the major international departure gateways throughout the US.
12. How much luggage am I allowed to bring?
Due to limited space available on buses for luggage, only ONE suitcase (limited to approximately 44 lbs) and one carry-on bag per person is allowed. Garment bags are not allowed.
NOTE: Carry-on must fit under seat or in overhead compartment of the plane and under the seat or in your lap while on the bus. Most airlines will accept 62 maximum linear inches (length + width + depth) for checked luggage. Your final itinerary package ("Final Instructions") will include a luggage tag to be placed on your checked luggage. We strongly recommend you also add your own luggage tag on both your checked and carry-on luggage. Note: Porters will not handle your carry-on luggage. Suggestion for packing: If you are traveling as a couple, you may want to pack clothes for both in each suitcase. This way, if one suitcase is lost, each person will have clothing to wear.
NOTE: Many airlines are now charging for checked baggage. Once you have received your ticket from JCBS, please consult directly with the airline that you are scheduled to fly on regarding their baggage policies and fees.